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How do I place an order?

To place an order with us:

  1. Browse the categories
  2. Search via the search bar
  3. Add an item you love to your cart
  4. Proceed to checkout

How do I know if my order was accepted?

After placing your order, we will send you a confirmation e-mail with your order number. At any time you can follow your order status. To do so, please click on “My orders” in your The Cadence’s account.

Can I cancel my order?

Yes, you have a 60 minutes window to cancel your order.  The quickest way to contact us to do this is via CHAT or using our contact form.

Why should I register for an online account?

When signed into your online account, you will benefit from having the below extras:

  • Access to your own personal Wish List
  • Access to tracking information & order statuses
  • A faster checkout process

What payment methods can I use?

You can pay using Visa, MasterCard, American Express, Discover, PayPal and The Cadence’s Gift Card. These payment methods are all 100% secure. All submitted personal and payment information is encrypted and secure. 

Why has my payment declined?

If your payment has been declined, please check the following:

  • Are your card details correct including security code and expiry date?
  • Has the card you are trying to pay with expired?
  • Does your address match the details held by your card provider?
  • Have you checked your card has sufficient funds?
  • Is there a spending limit on your card?